Aims and Objectives
We want to deliver a differentiated service for our diverse service users to gain different experience than other providers in the area
How are we going to be different? We might be able to justify this properly. “people’s health in peoples Hand” and to be built on this philosophy
People need people to maintain the health and wellbeing and safety with respect to dignity and individuality.
Whatever happen in the future of health care sector, people need people and value human relationships.
So care service is delivered people to people.
Our staff will be providing exceptional, flexible and convenient high quality service as we ensure that they are competent in delivering the required services to our service users with their excellent skills, capabilities and experience in the sector.
We also train them inhouse with qualified trainers and support them to gain required accreditation and qualifications so that they work to the best of their abilities efficiently and productively in line with organisational objectives of delivering best care services
We also encourage our staff to gain personal and professional development so that they work skilfully and happily taking ownership for shared responsibility.
We have started to show our ability to showcase our cost efficiency without compromising the service quality by initiating of delivering our services within a circle of a geographical area of surrey county council allowing us to be more cost effective services within a targeted time frame
Building up a strong relationship and rapport winning the trust by providing/delivering quality care service for our existing customers/service users continuing to attract more people to our services embedding ourselves in more communities expanding into new geographical areas and enhancing reputation by spreading word of mouth and progressing in future by offering and upgrading our services while growing to drive revenue.
By deepening the relationships with clients and families by improving the range of service offerings
We intend to meet more demands and ever-changing needs of our service users by offering a broader range of services which aligns with our client service ethos by employing best trained qualified and skilled employees who are competent to deliver our services efficiently and productively. We need to continue to build our service propositions and value propositions to ensure we continue to offer the best experience to our service users. To enable this we need to continue to invest in our qualified /skilled/ flexible employee base to deliver improvements and enhance our core capabilities and opportunities to streamline and enhance the processes of service delivery and compliance.
Our ambition – To become the Surrey’s best community/Domiciliary or Home care provider achieved through
Our purpose– To create and Attract Domicilliary / Home care client base Delivered via Our Business model
Unique culture– our services are delivered to a superior standard and are at the core at people’s health in peoples hand approach
- Integrated service delivery model based on person centred care principles (aims to deliver through physical and digital channels/ App based monitoring system
- Cost effective and qualitative processes
- Risk adjusted/mitigated health and safety processes (Risk management and governance)
- Excellent care support services Supported by our strategic priorities
- Growth of customer base
- Initial budget planning with controlled costs
- Investment in people to have a strong employee base
- Optimisation of Reputation
- Improved external and internal communication
- Regulatory compliance underpinned by our amazing Values:
- Attend to everyday detail
- Make every wrong right
- Ask if you are not sure
- Learn from mistakes and Share it
- Share and own the responsibilities
- Exceed expectations
- Minimise Risks/threats and gain resilience
- Maximise strengths and opportunities
- Nurture colleagues so they grow within their roles
- Enhance quality/productivity/Efficiency/ commitment /loyalty/confidence/trust
- Game Change because this is an evolution
Our culture and people
We know that our unique culture and Motto- Peoples health in people’s hands – that drive us through. Hence our focus is on enhancing client base (service user base) and colleagues (employee base) and exceeding their expectations by delivering consistently great trusted service which creates a strong and an emotional attachment to our brand . Achieving this culture is dependent upon attracting and retaining the right people.
Our business model depends upon our clients who are basically our service users and their families who apparently choose our services. Our reputation and winning trust is the core of our values.
As a growing business we need to ensure that our staff are to be knowledgeable, skilled and talented as competent workers. We also want to ensure that our staff are happy and engaged so that they provide excellent service to every service user who choose our service in a more productive manner.
We engage openly and transparently with our investors who help us to grow and shape our future
We are proud to be an integral part of our communities that we serve and offer our services and they bring us our life live.
We would love to be proud ourselves on doing the right thing
Following Our Regulator and ensuring CQC compliance by adhering to Laws, Regulations and Guidance maintains our standards and processes in right shape. Hence CQC being our regulator helps us to put our service user base at the heart of everything we do.
We work with our suppliers who helps us to deliver our services efficiently and productively,
The companies provide us various assistance by supplying technological devices and Apps
Our Management and Investors have given a thoughtful considerations for needs of the hour to reduce the downward pressure on the high cost for care offered by care homes have initiated this Dom care support services close to home which is based on the principles and approaches of family / community based rehabilitation.
They have witnessed the failures of Home care services and understood that it was not only unaffordable to the families and communities of vulnerable service users who need care services and / the local governments they live in and belonged to but also as most of their care needs are not so complex and can be managed within their own home but with certain support services offered through Domicillary care Agencies so that they receive care services to maintain a best possible independent healthy lifestyle based on each service user’s needs, preferences and abilities.
Motion care Ltd strongly believe that this gap could be reduced and supported by offering their exceptional quality Domicillary care services;
- which does not compromise the quality of care service they offer for the cost they receive
- which they vouch/guarantee as their services are delivered to the best standards as their knowledgeable and skilled care staff are best trained and competent to do the right care.
- Which is person centred , professionally sound and trusted
- Which the service users feel happy and dignified that they are at their own home.
- Which the service users rights are protected , needs are cared, choices and preferences are respected and mainly their health and safety is ensured so that they can live a better quality of life
Ancillary Objectives
We would like our service users to feel safe and get our staff to protected them from neglect abuse and Harm all the time.
- We earn and keep your Trust and ensure that we protect your confidentiality always.
- We wish our service users have as much freedom and independence as possible to do the things the they want to do and to take risks in a careful way – regardless of their disability or other impairments/complex gaps in Abilities and
- Our staff protect our service users’ dignity and rights and make sure they are listened to with empathy, respect protecting their individuality diversity and equality.
- We would like to have enough staff to make sure our service users receive a reliable service that is not rushed. Staff have the right mix of skills to make sure that they are kept safe.
- We train our staff to deal with incidents and accidents quickly and transparently (and investigate them if necessary) to maintain quality so that they learn from mistakes.
- We ensure our staff attend to the medication needs and give medicines timely safely and store them correctly.
- We choose our best suitable staff so that they can provide with the right care, based on their knowledge, qualifications and skills.
- We ensure Our staff take steps at the right time to make sure our clients stay in good health.
- We assure Our staff ensure our clients get the right food and drink they need, and that they have enough of it as per their health needs.
- We ensure Our staff treat our clients with dignity and respect. They have time to develop trusting relationships.
- We undertake to ensure If the care needs and preferences of service users as well as the risks associate with them, their abilities and life styles are changed , the Risk Assessments and the care support plan also will be reviewed periodically and accordingly. We ensure that they are maintained up to date, and all those who need to know, like other service providers , are kept informed promptly .
- We are happy to undertake If our clients need to visit hospital or use another service, we make sure it goes as smoothly as possible. (with prior notice)
- We are happy to listen to If our clients have any concerns or complaints, we always take them seriously, investigate them thoroughly and respond to them .
- We ensure that Our staff are supported by their managers/Team leaders, and can easily meet other staff members to share views and information for more effective service delivery to the industry best standards and the regulatory requirements.
- We ensure Our staff and managers work efficiently, effectively and collaboratively with others who may be involved in providing other services ( partnership working ) , such as local council, multi-disciplinary team members such as GP, District nursing etc
- We undertake that Our Manager and staff know what their responsibilities are and we always be honest, including when things go wrong.
- We ensure our staff keep learning and they are given the right training and opportunities to get better at their job so they achieve productivity and efficiency in doing a quality job
- We work out best productive services together with our expertise together with the families and other like-minded individuals and organisations who share our values to offer quality care services to our service users.
- We do have our internal control systems and processes and do our own Audits for checks and balances so that we are compliant and compliant free as much as possible.
- We value our staff and service users and their families and other professionals involvement and goodwill is greatly valued and therefore if any of you feel that the quality or level of service provided falls short of what could be reasonably expect, we ensure we entertain complaints through our complaints procedure and we would like you to tell us about it so that we undertake investigation into the circumstances leading to the complaint and work on it with a reasonable time to ensure the compliance.
